When the office photo-copies began to look faint, the office manager called in a local repair service. The friendly technician after inspecting the equipment, informed the manager that the machine was in need of a good cleaning. The tech suggested that someone might try reading the operator’s manual and perform the job themselves, since it would cost $100.00, if he did the work. Pleasantly surprised by his candor, the office manager asks, “Does your boss know you are discouraging business?

” “Actually, my boss demands we explain this to all our customers”. “After people try first to fix things themselves, we end-up making much more money on repairs”